Privacy policy

Last Updated: July 9, 2025

Mumzar ("we", "our", "us") operates this website and offers all related information, content, features, tools, products, and services (collectively, the "Services") to provide you, the customer, with a curated shopping experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services or otherwise communicate with us.

By using the Services, you acknowledge and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Personal Information We Collect

We collect personal information that identifies or can reasonably be linked to you. This may include:

  • Contact Details: Name, email, phone number, billing and shipping address.

  • Financial Information: Payment method, transaction details, card and account information.

  • Account Information: Username, password, preferences, settings.

  • Order & Transaction Data: Items viewed, added to cart, wishlist, purchased, returned or exchanged.

  • Communication Records: Any information you provide when contacting our customer support team.

  • Device Information: IP address, browser type, device data, connection information.

  • Usage Information: Your activity and interactions with our Services.

2. Sources of Personal Information

We collect personal information from:

  • You directly, when you create an account, place an order, or communicate with us.

  • Your devices, through automated tools like cookies, analytics tools, and browser data.

  • Third-party providers, such as payment processors, shipping companies, and analytics services.

  • Marketing or business partners, who may share data as allowed under applicable laws.

3. How We Use Personal Information

We use your personal information for the following purposes:

a. To Provide and Improve Our Services

  • Process and fulfill orders

  • Manage your account and preferences

  • Arrange shipping, returns, or exchanges

  • Customize your shopping experience

  • Improve functionality and user experience

b. Marketing & Promotions

  • Send promotional emails, texts, or ads

  • Recommend products based on browsing history or purchase behavior

  • Show targeted ads on third-party platforms (where allowed by law)

c. Security & Fraud Prevention

  • Authenticate your identity

  • Prevent fraudulent or unauthorized activity

  • Secure our website and systems

d. Customer Support & Communication

  • Respond to inquiries

  • Provide order updates

  • Notify you of changes to services or terms

e. Legal Compliance

  • Comply with applicable laws and legal processes

  • Enforce our policies or investigate misuse

4. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

  • To service providers assisting in areas like payment processing, data hosting, and logistics

  • To marketing partners, where legally permitted

  • To third parties at your direction, such as when using a social media plugin or sharing option

  • Within our company group or affiliates for business operations

  • In case of business transfers, such as mergers or acquisitions

  • To comply with law, legal processes, or protect rights and safety

5. Children’s Privacy

Our Services are not intended for use by children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you believe a child has provided personal data, please contact us to request removal.

6. Data Security & Retention

While we implement reasonable security measures, no method of transmission or storage is 100% secure. We recommend using secure channels when sharing sensitive information.

We retain your personal data only for as long as needed for legitimate purposes, including to:

  • Provide the Services

  • Maintain your account

  • Comply with legal obligations

  • Resolve disputes

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request deletion of your personal data

  • Request corrections to inaccurate data

  • Receive a copy of your data (portability)

  • Manage marketing preferences (e.g., unsubscribe from emails)

You can exercise your rights by contacting us using the details below. We may need to verify your identity before fulfilling your request. You may also authorize an agent to act on your behalf, subject to verification.

We will not discriminate against you for exercising your rights.

8. International Data Transfers

If you are located outside the country where our services are operated, your information may be transferred, stored, and processed in other countries. We take steps to ensure appropriate protection for your data during international transfers.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically.

10. Contact Us

If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

📧 Email: info@mumzar.com
📍 Address: Business Centre, Sharjah, SH, United Arab Emirates
📞 Phone / WhatsApp: +971 54 374 1070